Return Policy

Customers may request a return within 14 calendar days of the date the item is received. Because many Lucky in Luxe pieces are limited in quantity or individually curated, we maintain a 14-calendar-day return request window to help protect the condition, availability, and value of our merchandise.

For discretionary returns, including returns based on preference or change of mind, customers are responsible for return shipping costs and a 5% restocking fee.

If an item arrives incorrect, damaged, or otherwise compromised prior to or during delivery, return shipping costs and the restocking fee will not be charged once the issue has been verified.

Although Lucky in Luxe's standards require that we never offer a piece for sale without a third-party certificate of authentication, proof that a piece was reviewed and approved for authenticity. We offer a 30-day return window for items found to be inauthentic.

Return Eligibility

Not all returns are accepted.

To be eligible for a return, your item must be returned in the same condition in which it was received, unworn or unused, with all tags and security devices intact, and with its original packaging and included accessories. You will also need the receipt or other proof of purchase.

Lucky in Luxe carefully documents the condition of merchandise prior to shipment. We strongly encourage customers to record a continuous unboxing video when receiving their order. While an unboxing video is not required, it can provide valuable documentation when resolving claims involving shipping damage, incorrect merchandise, or the condition of an item upon arrival.

To request a return, contact us at returns@luckynluxe.com.

Returns must be sent to the address provided by Lucky in Luxe, LLC after the return request has been reviewed and approved.

If your return is accepted, we will provide return instructions and, when applicable, a return shipping label. When the customer is responsible for return shipping, the cost of a Lucky in Luxe-provided return label may be deducted from the refund.

Items returned without prior return authorization will not be accepted.

For questions regarding a return, contact returns@luckynluxe.com.

Damages and Issues

Please inspect your order promptly upon receipt.

If your item is defective, damaged, materially different from its description, or if you receive the wrong item, contact us as soon as possible so that we can evaluate the issue and make it right.

We strongly encourage, but do not require, a continuous unboxing video because it can help document the condition of the package and merchandise when received and assist with shipping-related claims.

Exceptions and Non-Returnable Items

We do not accept returns for merchandise damaged, altered, worn, or otherwise compromised by the customer after delivery.

Returned merchandise must be the same item originally purchased and shipped by Lucky in Luxe. Lucky in Luxe documents identifying characteristics of merchandise before shipment and during the return inspection process.

If a returned item does not match the merchandise originally shipped, or if evidence suggests substitution or fraudulent alteration, the refund will be withheld while the discrepancy is reviewed. No refund will be issued for fraudulent or substituted returns.

Sale items and gift cards are final sale and are not eligible for discretionary returns.

Exchanges

Exchange requests may be made within 14 days after receiving your order.

The original item must first qualify for and be approved for return before an exchange can be processed. Approved exchanges are subject to a 10% restocking fee.

The customer is responsible for shipping costs associated with returning the original merchandise and shipping the replacement merchandise, except when the exchange results from an error by Lucky in Luxe or a verified issue with the merchandise upon arrival.

Because many Lucky in Luxe pieces are unique or limited in availability, a requested replacement item cannot be guaranteed until the exchange has been approved and the replacement merchandise is available.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Depending on your bank or credit card issuer, additional processing time may be required before the refund appears in your account.

Applicable return shipping charges and restocking fees will be deducted from the refund when the return is a discretionary customer return.

No restocking fee or customer return-shipping charge will apply when Lucky in Luxe verifies that the merchandise was incorrect, materially misrepresented, damaged, or otherwise compromised before the customer received it.

If more than 15 business days have passed since Lucky in Luxe approved your refund, please contact returns@luckynluxe.com.