Shipping Policy

At Lucky in Luxe, every order is prepared with care to help ensure your piece arrives safely and beautifully presented.

Shipping Destinations

Lucky in Luxe currently ships within the United States only.

We do not currently offer international shipping. Shipping availability may also vary based on carrier restrictions, merchandise value, destination, or other security considerations.

Order Processing

Orders are processed after payment has been successfully authorized.

Because our merchandise consists primarily of individually curated luxury pieces, each order may undergo a final condition review, documentation, and preparation prior to shipment.

Customers will receive a shipping confirmation with tracking information once their order has been prepared for carrier pickup.

Please note that processing time is separate from carrier transit time.

Shipping Options

Lucky in Luxe offers standard and expedited shipping options when available.

Available shipping methods, estimated delivery times, and applicable charges will be displayed at checkout.

Expedited shipping affects carrier transit time only and does not eliminate any necessary order processing, inspection, documentation, or security procedures prior to shipment.

Delivery estimates provided at checkout are estimates and are not guaranteed unless expressly stated by the applicable shipping carrier.

Shipping Fees

Customers are responsible for shipping fees associated with their purchase.

Shipping charges are calculated based on the selected shipping method, destination, package size, merchandise value, and other applicable carrier requirements. Any shipping charges will be disclosed before the customer completes their purchase.

Customers are also responsible for applicable return shipping costs unless the return is the result of an error by Lucky in Luxe, including situations in which the wrong item was shipped or the merchandise was verified to have been compromised due to an error attributable to Lucky in Luxe.

When Lucky in Luxe is responsible for the return, Lucky in Luxe will cover the applicable return shipping cost in accordance with our Return Policy.

Order Tracking

Once your order has shipped, you will receive tracking information using the contact information provided with your order.

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your purchase and contact Lucky in Luxe as soon as possible if you discover an error.

Once a package has been transferred to the carrier, we cannot guarantee that an address can be changed or redirected.

High-Value Shipments

To protect our patrons and merchandise, certain orders may require additional shipping safeguards, including signature confirmation, identity or address verification, enhanced tracking, or other reasonable security measures.

Signature requirements may not be waived for orders where Lucky in Luxe determines that signature confirmation is appropriate.

Delivery

An order will generally be considered delivered when the carrier records the shipment as delivered to the shipping address provided with the order.

Customers are encouraged to monitor tracking information and make appropriate arrangements to receive high-value packages securely.

If your tracking information indicates that a package has been delivered but you cannot locate it, please contact the carrier and Lucky in Luxe promptly so that the matter can be reviewed.

Lost, Delayed, or Damaged Shipments

Carrier delays may occasionally occur due to weather, transportation disruptions, high shipping volume, or other circumstances outside the reasonable control of Lucky in Luxe.

If a shipment appears lost, significantly delayed, or arrives damaged, please contact us so that we can assist with evaluating the issue and, when appropriate, initiating a carrier claim.

If your package arrives with visible exterior damage, we recommend photographing the package before opening it.

We also strongly encourage, but do not require, customers to record a continuous unboxing video. This documentation can be helpful in resolving shipping-related damage, missing merchandise, or condition disputes.

Please retain the shipping carton, packing materials, and merchandise while any shipping-related claim is being reviewed.

Incorrect or Compromised Orders

If you receive the wrong merchandise, or if an item is verified to have been damaged or otherwise compromised due to an error by Lucky in Luxe, please contact us promptly at returns@luckynluxe.com.

Verified issues caused by Lucky in Luxe will be handled in accordance with our Return Policy. The customer will not be responsible for applicable return shipping charges or a discretionary-return restocking fee when Lucky in Luxe is responsible for the issue.

Shipping Restrictions

Lucky in Luxe reserves the right to decline or cancel shipment to an address where we reasonably determine that delivery cannot be completed securely, legally, or within applicable carrier requirements.

We may also contact a customer to verify order or shipping information before releasing a high-value shipment.

Questions About Shipping

For questions regarding an order or shipment, please contact Lucky in Luxe customer service.

We appreciate the opportunity to prepare your Lucky in Luxe purchase with the care and attention worthy of the piece you selected.

International Shipping by Request

Lucky in Luxe currently offers standard online shipping within the United States.

Customers located outside the United States may contact Lucky in Luxe by emailing alden@luckynluxe.com before purchasing to inquire about international shipping availability. International shipping requests will be reviewed on a case-by-case basis based on the destination, merchandise, carrier availability, insurance requirements, applicable laws, and our ability to provide secure delivery.

Approval of international shipping is not guaranteed.

If an international shipment is approved, the customer will be responsible for all applicable shipping charges and, unless otherwise expressly agreed by Lucky in Luxe, any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Estimated international delivery times may be affected by customs processing and are not guaranteed.

Lucky in Luxe will provide the applicable international shipping terms and charges to the customer before the order is finalized.